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"it takes forever to login and doesn’t work times out most of the time"

"my only gripe is the app although it works it will not work on older android devices"

"the only issue i can say is that i would have preferred it if the main cable could be unplugged from the camera to make it easier to feed through a wall"

"there are a lot more expensive cameras out there but this one does the job"

"being returned my wifi is 5g so doesn't work"

"guess will have to return this if i dont get my verification email by the morning"

"wansview w4 the camera came with all the fixing require to install it to the wall the cable is a little to short to get through the cavity but that’s not a deal breaker i have not tried the cloud based software yet but once i get round to it i will test out the 30 day free trial then its only around £6 and month after that great for security in mind there also a motion detection service that’s free your phone pings every time something passes its path"

"looking at the app reviews it seems a lot of people have had the same problem"

"fixings supplied are good the cons i feel with this product are: lack of installation instructions and information on how best location needs a large diameter hole for the ethernet plug may require specialist drill if mounting on brick wall would be better is settings enabled adjusting how long video clips are recorded for on motion detection the default is a bit on the short side for my liking"

"the camera definitely meets my needs it has worked through rain and snow without any connection issues at all"

"the power cable on the plug is quite long but i still had to use an extension"

"the app does not work"

"then the one that was working stopped working"

"sending it back as it may work well but not as described"

"all i can say is that i was not disappointed with this in the slightest!"

"the reviews for the app are appaling and i wish i'd seen these before buying"

"terrible product"

"not a huge issue but could be better"

"after using this for over a month i have had some major issues with it"

"this makes it fairly useless for my needs and the intention is to return it"

"these drop outs can last from a few minutes to a few days"

"very disappointing coz i was really looking forward to trying this out"

"my first camera had issues i think it ended up becoming water logged after we had terrible rain and the night vision was glitching however customer service sent out a brand new one with a week or so"

"they only positive aspect of this camera is that it has decent picture quality but pretty much everything else makes this camera an utter waste of money"

"the set up wasn’t as smooth as expected on the first day to account registration activation failure delay"

"but by far the worst thing is that every now and then the camera goes off line"

"it’s really frustrating that this camera doesn’t work with an nvr"

"when i went through the set up to connect to wifi camera would only work for about 20 seconds and then cut out i had to unplug to reset i was a bit disappointed with the camera i found the email for support and emailed to my surprise i had a answer after about a hours it was sunday with clear instruction"

"the 10 second limit extreamly affects the use of the product"

"no answer waste of £25 company wrote to me to offer a refund plus £10 to remove the comment on amazon"

"my biggest disappointment is with the wansview cloud app both on my phone and pc version"

"the worst camera iv had not happy at all "

"2 only one user can log in and view the camera at a time which is extremely annoying and useless"

"it keeps losing connectivity and keeps turning off"

"the only small issue is that it can be a bit too sensitive to anything moving like grass or rain"

"i know a poorly made item when i see it"

"i’ve got a few other wansview cameras and cannot fault them and the customer service is excellent i would absolutely recommend it"

"* the camera shuts down without you realizing it but there would be chunks of gaps of missing footage i wouldn't recommend this camera to anyone i know"

"the only downside is the really chunky wires that need drilling through the wall!"

"sensitivity adjusted it's not all plain sailing hence the 3 5 stars"

"i realized that by then the 30 day trial had expired even without even turning on the camera and that company had taken the annual subscription charge from me through paypal"

"though i can see it being useful for those that require this feature for £30 the camera is extremely good value for money it isn't cheap flimsy plastic rubbish like most are for this price"

"not what you’d usually expect from a lesser known chinese brand"

"i got it on but then the app didnt work"

"i believe this has a few major drawbacks"

"it connects but drops immediately"

"a static picture seems good quality but when there is movement you get lag drift & pixel distortion more often than not"

"i had a little problem setting the camera up as it would not read the qr code but after contacting customer support they suggested printing the code bigger which did the trick"

"no mention was made in the selling literature that you had to subscribe to an separate i cloud storage facility"

"1st was wifi dropping out accepting that maybe a signal strength issue so opted for a wired connection and reconfigured it to suit"

"only thing is if you have poor wifi like me it does take a while to load but it is still recording whilst loading"

"app very clunky"

"eg a indecent happed and it was not captured on my camera because the camera stopped filming at that point"

"* another thing i found annoying is the camera will automatically cut after a few minutes during recordings which will reflect in some missing footaging that may have been useful"

"i know this w4 outdoor camera isn't the most expensive but i was hoping for a little better as i have the k2 indoor camera which i am very happy with"

"the major down side is the cloud storage it’s very expensive and only one user from the household can view the cloud storage"

"as far as the camera is concerned adding it to the app and putting it into operation was very simple"

"i found this to be utterly useless for me"

"but once it was fitted up on the outside wall problems began"

"the ball joint for adjusting angle makes much easier to fit and the camera itself is much smaller and has alexa functionality that works great shame this couldn't be added for existing models however one of the biggest issues for me is old cameras and new cameras have to be operated on separate apps which for someone who already has many wansview cameras doesn't work for me"

"i would like to use my own client app or at the very least be able to login via a browser"

"as this was my first time using an app based wifi camera i was intrigued to find out how "much hassle" it would be to set up"

"not difficult but slightly annoying"

"it is smaller than i thought it would be and smaller than the ezviz but that doesn't matter"

"purchased this wifi camera as my last one failed"

"they offer a 30 day free trial cloud recording service"

"took me a couple of hours getting 1 of them up and running then wasted a day trying to get the the other one working then wasted ages again trying to go through it all again with their support"

"sometimes it takes a little patience for the wifi connection to take place but once set up there should be no further issues and you can keep track of the camera via any ios or android device with the app installed"

"that said i'm overall satisfied with these despite the constant resetting it's still a deterrent in itself and nobody knows of the cameras are working or not unfortunately neither do i half the time until i look at the app"

"i had to leave the ethernet cable hanging outside as i can't drill that much without being worried about structure"

"then a much smaller hole could be drilled"

"ok it's a bit here and there with this type app is awlful drops off when it feels like but the picture night vision and install of it is pretty simple app is getting worse need vital evidence no ya can't get it with this it's dreadful"

"when it arrived and i opened the box i was very surprised with how sturdy it felt and all its accessories i had a little trouble setting it up so contacted the customer service who were absolutely brilliant they suggested ways to sort it out which worked a few days later they checked up just to make sure it was working which i appreciated"

"overall problem solved really satisfied with the product despite my old review because great customer service really does change the game and of course the product itself is doing its job pretty well now that its working"

"the camera meet my needs it has really good night vision but it is sensitive to raindrops and small insects buzzing around"

"first as the camera is connected to the internet rather than being only accessed locally it exposes a lot of security risks it might get hacked"

"we are no longer running to the window as nosey neighbours at every noise from paranoia"

"4 the login server is extremely slow and unreliable"

"these cameras are just great value great picture quality both night and day my only slight quibble is the cabling supplied is bulky at the camera and very short "

"i would think with recordings with that layout there should be a next button that allows you to jump to the next clip"

"downside is that motion detector is quite sensitive to wind blown leaves cobwebs etc"

"the wansview cloud app is pretty basic but provides all that is necessary for a simple cloud based camera operation at a budget price"

"i just followed the instructions and had the device running within ten minutes i think the most difficult part was having to point the actual camera at my tablet which was displaying a qr code that was part of the set up process just had to have a little patience steady hand and good aim it has now been running outdoors for ~6 weeks it is monitoring a robin nesting box with no issues at all"

"i find this is the biggest downside to this camera and if recording time could be extended to 20 secs or more then i would have given this camera 5 stars"

"the only thing it does not have is sound"

"even to try the 30 day free trial you have to provide your paypal account nice little earner there from all those forgetful people like me that start the free trial and then forget to cancel it before it runs out "

"it's a ok camera could be improved theres a massive delay when someone goes by or a car by the time the camera shows a object passes it has already happen 30 seconds before"

"the ball joint for adjusting angle makes much easier to fit and the camera itself is much smaller and has alexa functionality that works great shame this couldn't be added for existing models however one of the biggest issues for me is old cameras and new cameras have to be operated on separate apps which for someone who already has many wansview cameras doesn't work for me"

"finally after i complained my camera misteriously stopped even powering on"

"camera was ser up for wireless operation using my bt5 hub"

"just a shame the wifi signal was not strong enough to set it up without wires"

"* another thing i found annoying is the camera will automatically cut after a few minutes during recordings which will reflect in some missing footaging that may have been useful"

"mounting the camera was a breeze just had to align and finalise where i wanted it drilled the holes and used the rawplugs provided then mounting the camera to the 3 holes drilled and then screwing it down"

"honestly people say you can't put a price on safety but for less than £30 i can't see why everyone doesn't have them!"

"it just means that the hole needed to pass the cable through will need to be quite large 65mm at the largest point ethernet cable end and with no way to disconnect it from the camera body left with no choice"

"do not waste your money on this"

"i bought this on amazon because it stated it was half price but after finding it for £20 on ebay clearly this is not half price at all the image is great and the night vision too there is sadly no audio recording on this the app is useless unless you pay for the cloud too store your videos as from the"

"eventually connected it to ethernet updated firmware camera connected but no image"

"i cant help but feel the way the software is designed is to make you buy cloud storage and stop you from recording by other means as unlike previous models you cannot set cameras to write to a hard drive via ftp which offered a low cost recording solution"

"i haven't tried the cloud storage yet as for my needs is is less important"

"* the camera shuts down without you realizing it but there would be chunks of gaps of missing footage i wouldn't recommend this camera to anyone i know"

"what it doesn’t tell you is that if you want to benefit from the full use of it then you need to sign up and pay for cloud storage and only payable using paypal"

"really disappointed to camera i’ve had before 😞"

"i run several websites and they use webcams to provide tourist information"

"what puts me off is that it is a hong kong website you have to pay for storage and also there is a small delay on the camera with cars going past about a two second delay but not a problem"

"waste of money only works with wansview apps nothing else not even the ispy app on pc"

"i had trouble at first when connecting the app to my camera but this was because my wifi signal was weak"

"nb if you have a dual band router which most modern ones are you will have to disable the 5ghz band temporarily whilst you set the camera up as the phone has to be on the same band as the camera ie 2"

"it does integrate with alexa but this is much too slow and laggy to be much use"

"doesn’t make sense"

"the image quality is pretty good even in the infrared by that i mean you can recognise a face easily but there is no zoom feature to restrict field of view i wanted to exclude the neighbours property "

"impossible to connect"

"camera was easy to set up and now waiting for lambing to start in late january!"

"i can’t use a wired lan cable as i have no method of routing it i rent so can’t just drill holes 3"

"the aerial kept falling down wouldn't stay upright even though i tried nipping it with a ba spanner"

"this review is based purely on lack of functionality"

"this has been a problem with most of the outdoor cameras i've had so it's not an issue specific to this model"

"find the right area you want to site the camera and then follow the clearly written instructions in good english drill holes screw it up to the wall ceiling wherever"

"now i can see any suspicious activities around my house from anywhere in the world"

"slight delay but nothing major"

"4ghz broadband as 5ghz will not work"

"only downside i would say depends though on the use case is that it's missing a microphone"

"but despite the settings saying i have got the alert set it doesn’t alert me"

"so far we have seen a cat and hedgehog at night and lots of birds 😊😊"

"as a diy novice i was a little skeptical but the instructions are clear and very straight forward"

"the update kept on failing over wifi even after leaving it for 3+ hours"

"this alone makes the cameras unreliable"

"i purchased this for security for my business and had tried a number of other cameras from other companies which i had to send back to them as i was not happy with them"

"disappointing given i'd already said a don't use paypal to the same person and in the same chain of emails this should not have been offered or at least they should have been upfront about this in the first place if they are unable to refund the same way it was paid for"

"update do not fall for the email scam they send you"

"this was also a painful experience"

"i'm also reluctant to subscribe to the cloud fees as the picture quality isn't great"

"has had the firmware updated and the echo shows are the only items that run on wireless everything else is ethernet cabled"

"we are no longer running to the window as nosey neighbours at every noise from paranoia"

"i bought 7 on sale and you get what you pay form if you are technically bad with computers this may frustrate you"

"it has a little weather cap to help take the glare of the sun out of the shot and to stop rain dripping on the lens"

"after googling and trying!"

"i should add i have done many checks of my devices and wifi with no improvement"

"absolute piece of junk"

"returned as utterly useless to me"

"there is one cable from the camera which splits into 3 at the end providing connections for power ethernet and an external re set button"

"i have turned off the notifications on my app which works well but doesn't suit me"

"customer service seems non existent and the online faq is poorly translated c from chinese"

"4 the login server is extremely slow and unreliable"

"biggest gripe?"

"what the hell is this!"

"buyer beware!"

"and the thing that works for us is we can look at them any time but only one of us gets the notification when the camer is triggered so we are not being distracted at work evt"

"can’t fault the camera the app or customer support"

"wansview cloud app is very easy to use the one feature which attracts me that you have to invite other users to login independently and it’s not like that i had to give my password credentials for others to login which is extra security feature"

"so takes short recordings when it senses motion i did buy 2 of these the one for out the back is ro keep an eye on the kids and dogs"

"for my installation would have been better if it did not have a plug just bare wires to install in a connected box"

"it also lights up red at night to help deter people away"

"we did have issues with setup and connecting to the wifi and please note that you do need 2g to connect the camera to as it doesn't connect to 5g"

"you can find which i did later when i returned mine much better options for an extra 5 or 10£ with 2 antenas tf card storrage and even some free cloud storage app the camera connects it self"

"slight lag on live feed but the picture really makes up for it"

"the only negative thing i could mention is the size of the hole needed for the cables as i expected to use only the camera with wifi i did not need to use the ethernet cable "

"detection is so sensitive even the smallest bug can be detected i am so impressed i have already ordered another one cloud storage is great too and 3 options to suit your budget many systems don't offer you that"

"anyways there is a slight reflection from the window but it's nothing major"

"mounting the camera was a breeze just had to align and finalise where i wanted it drilled the holes and used the rawplugs provided then mounting the camera to the 3 holes drilled and then screwing it down"

"the picture is very clear and faces are recognisable"

"for a cheap camera it is good"

"not do great if someone decides to come and cause havoc and then are not captured in the act!"

"motion detection algorithm is not good though"

"the issues i encountered were down to my error not the device"

"i have already subscribed and paid for the cloud service £65 total per annum for 1 3 cameras but you can pay an additional subscription for 5 or even 7 external cameras which works really well as it only records motion and stores it via your wifi straight into the cloud and is kept there for up to 7 days so you can review the recorded footage or current footage from your mobile phone and it has an app alert if it detects movement"

"the only slight downside is that at night it does pick up the motion of moths passing in front of the lens but i am sure if i adjust the motion detection this may change"

"i also set up continuous recording via the cloud based service offered which again is a very low cost annual fee"

"without the app the camera is useless"

"the aerial kept falling down wouldn't stay upright even though i tried nipping it with a ba spanner"

"i ordered the camera so that my parents who are elderly farmers could keep an eye on their handful of breeding sheep who lamb in a small barn next to the farm house"

"so any decent robber just needs to take longer than 10 seconds and the camera will miss them"

"why can't it keep me logged in v"

"ok it's a bit here and there with this type app is awlful drops off when it feels like but the picture night vision and install of it is pretty simple app is getting worse need vital evidence no ya can't get it with this it's dreadful"

"however just recently there was an update to the camera which caused a small problem but have to say after emailing the seller via the app it was resolved within 48hrs"

"i got it for a specific purpose as i have a few problems with my upstairs neighbour and i need proof"

"4g portion of the signal but i had it confirmed by support that this isn't possible"

"shame that these software and cabling issues are letting it down as the picture and night mode is awesome and the hardware quality is one of the best i've see in these budget cameras"

"even contacted me again the following week to make sure problem was rectified"

"but it's not that expensive in fact i thick it's quite cheap"

"hit and miss with the motion detection in only filming the first few seconds of motion control then missing the rest completely"

"the only negative i had was that the lead from the camera for an ethernet connection if you choose to connect it this way is a little short for it to come into the premise through the wall and hence i had to use an ip junction box to house the cable in however this only adds to the look of it overall as it looks more professional"

"this restriction is not immediately obvious"

"also works really well with alexa and my fire stick i will for sure be using this company again highly recommend"

"the worst thing about is the fact that the app it uses has no free cloud storage plus camera also has no no tf card option"

"you will still get hundreds of false alerts all day"

"the cloud service is next to useless too 2"

"if i hear a noise outside by the time i've logged in and the connection sorts itself out whatever or whoever it was are long gone"

"old review i cant even test it out"

"well if you look at the most recent review saying that it’s a great camera especially with the sd storage card ?"

"we bought this to view the wildlife coming into the bottom of our garden and it dies the job well"

"id also like to say the issue of disconnecting wanswiew replaced my first camera and where very very helpful they tried to remotely fix the problem but as soon as they couldn’t the new camera arrived a day or two after they sent it out via amazon priority thank you wanswiew for all your help and product and would buy again without any hesitation"

"how do i return the original camera as it must be under warranty?"

"my motorbike was stolen from my drive and this camera didn't record anything"

"box nothing is stored i i had not already installed this i would be returning it just based on the lie this this was rrp £50 and half price but on ebay are only £20 new"

"clicking on the cloud storage icon read ' did not join any storage plan' though i have made a payment for the plan and have not received any refunds"

"if you buy the pir it is extremely keen so beware where you put it but to be fair that's what it is for "

"it only records motion which can be stored on the actual app cant remember how long for or 7days rolling paid with cloud on a monthly quarterly or yearly plan"

"the ball joint for adjusting angle makes much easier to fit and the camera itself is much smaller and has alexa functionality that works great shame this couldn't be added for existing models however one of the biggest issues for me is old cameras and new cameras have to be operated on separate apps which for someone who already has many wansview cameras doesn't work for me"

"voice controlled so you can alert intruders whilst you're away from home"

"restarted several times checked through settings for ages uninstalled and reinstalled app camera i received would not show an image"

"the drilling pattern sticker made it very easy to get the holes ready for mounting"

"it was fairly easy to set up although my camera would not read the qr code to connect so we had to download the app onto my partner’s phone and then it read it straight away"

"for this price what can you possibly do wrong"

"detection is so sensitive even the smallest bug can be detected i am so impressed i have already ordered another one cloud storage is great too and 3 options to suit your budget many systems don't offer you that"

"on this setting you get nothing else"

"we had to connect them on different routers as our wifi signal didn’t reach the garage "

"detection is so sensitive even the smallest bug can be detected i am so impressed i have already ordered another one cloud storage is great too and 3 options to suit your budget many systems don't offer you that"

"hello all i was using sanview cams but they never worked i looked for something working with alexa and i found the w4 omg took a sec to set up and now i have them in all my kid's rooms and outside i emailed support asking for some help to get all 4 cams to show up on a pc and i had replies from the support"

"we live in quite a wooded area so not a fault of the camera whatsoever"

"a great teething problems setting it up to begin eot"

"also app permissions are alittle odd"

"can't really go wrong"

"it’s basically you jump through several hoops of reviewing their current product sending screenshots as evidence "

"set up: in the hallway of my flat block so outside but not in the elements"

"good for the money but wouldn’t pay full price although i like it and delivery was fast i don’t like that to record day and night you need to subscribe and the cost is to pricy to keep these running on record every day of the week but it will record movement of up to around 15 seconds iv found some far"

"plus point for the old app it keeps you logged in always!"

"if i had any issues with the camera it's the motion detection which picks up flys even on the lowest setting but it's nothing majorly annoying as i prefer to have that footage"

"restarted several times checked through settings for ages uninstalled and reinstalled app camera i received would not show an image"

"so if you're using it and another family member logs in you get automatically logged out"

"secondly the camera has a big fat cable meaning if you want to install it outside you need to drill a hole about 1 inch in size which is a joke"

"then i found that when someone came up my path it didn't record that!"

"1bout a 10m second lag so not much use to check when someone knocks on the door as they have left by the time the picture comes on the screen phone and alexa unfortunately a good camera let down by having to subscribe for it to be any use payments and laggy response"

"my front security camera installed by an electrician has disintegrated in the heat!"

"wish i could give zero"

"you will need around a 25mm drill bit if fixing no to external wall due to bulky ethernet adapter"

"not a huge issue but could be better"

"even to try the 30 day free trial you have to provide your paypal account nice little earner there from all those forgetful people like me that start the free trial and then forget to cancel it before it runs out "

"i gave up on the wifi and ended up forking out more for a wifi extender with an ethernet input so i could wire it"

"we did have issues with setup and connecting to the wifi and please note that you do need 2g to connect the camera to as it doesn't connect to 5g"

"it does integrate with alexa but this is much too slow and laggy to be much use"

"sending it back as it may work well but not as described"

"the camera is cloud only so no internal memory card but the app can be used to save footage to your phone"

"sensitive to motion rain sets it off which is annoying"

"you can adjust the sensitivity i have not messed with this yet but i suspect i can exclude "moths" if i reduce the sensitivity"

"no security reasons for that"

"however this is not a pre requisite as when alerts are triggered a 10sec video is downloaded to your mobile device"

"then comes the crap you have to go buy the camera jump through all their hoops again and then give them your paypal details and they will refund you !"

"it has more wires than my current wired system and you will need to drill a big hole through your wall to feed the thick ethernet dongle through"

"i find this annoying"

"having seen the price of this camera i thought that i would give it a try to the rear of my premises it took a little while to sort it out maybe with everyone else using the internet but with the help from there support team it's a nice little camera"

"i had my doubts about this because it was only £25 but very surprised how brilliant this really is "

"does lack a some bit"

"the camera doesn’t have a very long range to connect to a wireless network plus when it detects any movement the recording stops after only a few seconds"

"3 it take no more the 2 mins for the wifi blue tooth connection"

"i use this camera for viewing the front of my property after a theft of a motorcycle"

"i was a little surprised disappointed that it did not feature onvif rtsp but was advised that they can apply a firmware update to add support for this which means i can add it to my other camera's in ispy"

"have already returned 1"

"the image quality is pretty good even in the infrared by that i mean you can recognise a face easily but there is no zoom feature to restrict field of view i wanted to exclude the neighbours property "

"there is a drilling template provided to assist in correctly locating fixing holes to mount the camera unit outside this was very useful and helped enormously in making a professional job of mounting the camera"

"in the first two weeks of operation there is a bus service goes down past my house and there is only 5 a day hourly mon fri the camera captured the bus a total of three times out of ten events i have little idea what i am doing with it and as i am not rich enough to pay for cloud access i am stuck with just the alerts one night kids tipped over my 4 recycling buckets and again the camera was as useless as a chocolate fireguard ok the night vision is really good as is the picture quality and the motion detection is too good it activated if rain is falling or a light shows from houses on the other side of the large park i live next to but it is still only as good as the times it actually activates at the correct time the lack of instructions with the package did not help either"

"pros= 1 good size not too big 2 well built metal construction 3 excellent pictures both night and day 4 pretty easy to set up cons= 1 cables attached to the camera are too big in diameter shame they can't be detached 2 lots of moths trigger the sensor at night 3 power cable quite short edit"

"this camera should be removed by amazon"

"the front one was ripped off the wall and stolen"

"and i must say wired setup is also a challenge"

"i use it to monitor my front door as i have an office at the bottom of the garden and i can't hear the doorbell"

"nice small camera sometimes struggling with connection tho shame it does not have memory card but i can take still images on my phone when motion is detected as long as the camera is online and loads working 90% of the time and a great deterrent always"

"unable to set camera up"

"if i'd known i wouldnt have bought this item"

"i am sending mine back"

"very old technology"

"what puts me off is that it is a hong kong website you have to pay for storage and also there is a small delay on the camera with cars going past about a two second delay but not a problem"

"clicking on the cloud storage icon read ' did not join any storage plan' though i have made a payment for the plan and have not received any refunds"

"if you want to connect it via ethernet cable then get an extra long one as the only provided is very small"

"the signal was so weak to the internet"

"the camera has a single cable exiting the unit with three short tails 1 a reset button 2 an rj 45 connector for wired ethernet connection and 3 a circular power socket"

"you do though need a watertight bid if installing externally for the plug and other bits"

"although the camera is a good build and quality for the price it's limited to what you can do"

"the camera has been added to the plan as per requirement the support team is a joke and they do not have anyone in the uk"

"forces you to use the new "wansview cloud" app which is a disaster"

"bear in mind that it takes forever to recharge hours "

"my only gripe is that the first battery charge only lasted about three weeks if that continues i will change my score"

"the only issue i will have is when there’s motion it takes a while for the video to process"

"a major issue which i hope ring will fix in newer models"

"a camera more expensive than the basic model and ring have turned off the functionality to flip the video 180 degrees if you ceiling mount it"

"i has settings to say is it facing a window but after speaking to the tech department it doesn't work"

"we had a few other issues during set up but i think this may be pilot error or a wifi connection issue"

"unfortunately i've had to return this"

"another problem that i had was the 30 day free trial — it gave me just two days"

"having read loads of comments from other users with the same problem i have returned the cam"

"i was thinking of buying the power cable to see if it being live all the time would be better but it is not cheap"

"so unfortunately we had to return it and replaced it with a blink xt2 which has had no connection issues"

"i note the hole for the power cable in this model so i would assume you just need to buy the cable and can do this at a later date"

"save your money mounted outside front of property nothing but constant problems from wi fi connection despite the router being less than 2m away unless you have the perfect environment in the evening the picture quality at night is awful if there is a wall light or any other object in slight view the night cam does not work"

"as a security device this makes it fairly useless"

"sending it back"

"was really disappointed with this as was expecting great things as this was ring but constantly not connecting"

"wish i'd done this before buying"

"what can i say terrible product and in conclusion not fit for purpose"

"but that’s only a short time and not a huge issue"

"however experienced the following major issues: 1 battery only lasts less than 2 weeks"

"it appears these drop outs can happen anywhere between 4 30 hours after reseating the battery but dropping off the network is pretty much guaranteed"

"very disappointing and although i will give it another charge and try again i’m already thinking of returning"

"total waste of money"

"absolute garbage"

"just appalling"

"liking the cam however the battery life is extremely poor"

"really irritating and rendering the camera completely pointless until a time where i can get a ladder"

"these have been a real disappointment on reflection i’m 3 days into having them setup and spent each day either having to reset one or speaking to support who basically just accuse you of it being your home network"

"very disappointed"

"in summary really awful support from ring limited to 20 minutes what's this about!"

"you can’t view recordings 24 7 and will only record if it detects motion or you click on a live view so utterly pointless"

"disgusting marketing by ring!"

"i don’t normally write reviews but had to for this as the are absolutely terrible"

"i got the plug in ones because i don’t want to have the batteries die and be without monitoring in my home"

"mine is outside and good in poor weather"

"massive waste of time money and electricity"

"bit disappointed really"

"the motion triggered video saved to the cloud is choppy and pixelated good luck identifying the criminal if a crime really happens"

"i will tell you the issues i had which i wish i hadn't done in the hope you will avoid my annoyance at myself"

"contacted ring support on line and although very helpful the advice was becoming extremely complicated needed two phones had to set up a hotspot on one etc etc "

"this doesnt work more often then it does work"

"it worked well for about 40days then crap"

"ran all of the tests in the app and signal strength was good so i can only assume it’s a flawed system"

"good camera but i wanted it to be used indoors facing out but unfortunately it failed"

"many many others with exactly the same issue"

"so unfortunately i am returning mine for a refund"

"i cannot understand how other users gave this product good ratings it's utter rubbish"

"this is a very cumbersome awkward and not very user friendly way of recharging a battery"

"and £179 for hd2 door bell + £30 chime one thing i really don’t like with ring is after 30 days is over they don’t even give you 1hr to review recording previous alerts when there are issues with video not loading at the time of motion alert pops up on your phone you wont be able able to find out what happened useless!"

"initially wanted to use through window to prevent having outside but this does not work through the window and will pick up reflections indoors sending a false alarm"

"the siren mode isn’t overly loud but it’s loud enough to deter someone if needed"

"tried live view just comes up with either streaming error or an option to reconnect"

"audio and talk is clear but we have only used inside so cant comment on how well this works outside and i am sure other functions would suffer"

"neither battery will take a charge"

"i also moved the camera to within four metres and tried two metres on both access points and drop outs still happen so it's not the signal"

"my main issue is that i can’t set the motion zone big enough"

"this is disgraceful marketing and product management"

"the apps were rubbish and logging in to see the feed would fail"

"but next day its stopped working again it dont record and cannot see tbe live view as well but on app its its online"

"50 per camera per month poor value and worse connectivity i have fibre 200mbps so it is not the broadband"

"just rubbish"

"ring support have been pretty useless simply telling me it's my wifi"

"unfortunately my experience with these has been shocking"

"only problem seems to be if it is very foggy and damp then the lens can get misted and needs a clean before it senses movement!"

"also when first setting up it said critically low battery and wouldn't work despite being fully charged"

"did the usual trouble shooting thought its my internet but all my other devices work fine and i consistently get around 30mbps download and around 20mbps upload"

"30 second clips as opposed to 60 second clips field of view smaller although still good enough"

"read the reviews after i bought two ring new stickup battery cameras to find that all the issues i had experienced of very poor wifi connection despite being in the next room to the access point lack of motion detection and not working through glass windows were all known issues with this device"

"i had to return 1 straight away as after charging the battery i got the “battery is critically low” message and after charging again i repeatedly got this message and the camera wouldn’t work"

"charge the battery setup drill two holes and fit the mount job done!"

"zero stars!"

"useless junk"

"despite being almost on top of my mesh disc fingbox reports it constantly dropping off the network which fits with its periodic inability to detect motion or allow live view"

"the sound on the camera is loud enough although sometimes the 2 way talk is slightly delayed"

"you can talk to the person at your door before opening it great for vulnerable people being isolated this time i shall install more of ring"

"this proved to be even more useless than the device"

"this ring device has never worked i can’t get it to connect to internet due to ill health i’ve had it too long to return it it’s been put on the wall at my front door not connected just an ornament don’t buy this useless item bitterly disappointed"

"this device was replaced quickly by amazon and now works ok but after about 5 6 weeks i was charging another one and got the battery message again so had to return this one"

"i do get a couple of false alarms each day at the moment"

"save your money mounted outside front of property nothing but constant problems from wi fi connection despite the router being less than 2m away unless you have the perfect environment in the evening the picture quality at night is awful if there is a wall light or any other object in slight view the night cam does not work"

"there is nothing at all in the manual or app that tells you how to set up alexa in this very strange how on earth is a newbie suppose to work that out?"

"mine will go on ebay shortly as i have ordered arlo instead having wasted my money on this one"

"would maybe connect 1 in 10 times i checked kept saying poor or no connection and we had it connected to our to internal mesh wifi"

"dislike the hidden cost by ring to allow you to see any footage apart from live camera"

"i spoke with ring tech support a few days ago and they suggested a few setting changes but the drain rate doesn’t seem to have slowed"

"over priced"

"it is used indoors not outdoors which would shorten the battery life even more in such cold weather"

"another annoying fact is sometime it does not even notify when i come home"

"constantly loses connection"

"easily installed outside and having been up for almost a month still has over 50% battery left"

"i will be sending back and buying a hard wired camera"

"maybe just a little pricey"

"i bought this in addition to our ring 2 doorbell to further improve the security at the house & it dropped to £69!"

"another problem that i had was the 30 day free trial — it gave me just two days"

"significant downgrade from the previous model"

"i have followed all the tips for extending the life including the consideration that the battery's performance falls off below 40 f"

"amazon please hang your head in shame"

"great for a little camrea just wish the battery would last longer on the high sensitivity settings"

"several stories in the media about the poor security of ring devices"

"worked fine at first but now won’t detect motion looking out glass and point less having it if it doesn’t work indoors like advertised plus no night colour"

"i'm guessing from other reviews it just has a faulty battery but no way to just request this is replaced"

"although you can mount it on a flat wall you would struggle if you wanted to fit it to the ceiling or at a significant angle as the new stand is limited"

"i have ring doorbell and this is my second camera to cover rear of the house i like that it has good picture quality but there are small hiccups delays loading videos following motion detections every now and then it is not great for £90 product"

"the ring software gives a lot of control over the camera and if you have an amazon alexa it integrates nicely with the camera"

"while i can see that the app does indeed tell me the outdoor camera's have a poor signal i can only assume that must be down to subpar wifi transceivers in these things as i can use any other device i own stood riught next to the cameras without issue and wifi analysis shows my phone getting 50mbps+ right next to each camera ring claim they only need 1mbp s "

"this is my third ring cam and my first outdoor cam i have two other cheaper cams "

"there is no longer the terrible delay in logging into view the feed when not at home"

"product failed after 48 hours and repeatedly after 5 resets"

"if you can drill your walls and run power over ethernet or have wifi outside then maybe it's for you but not for me unfortunately"

"i won’t hesitate to buy another one when they go back down to £60"

"when it did give a motion alert you have to wait two minutes for it to process before you can see anything so a bit pointless unless you watch live but if the burglars have walked past and out of view they’ll have stolen all of your stuff before you can see them breaking in"

"the initial software updates took the better part of 30 minutes rather than just several but even after that there was still no live view failed to connect "

"if i had known you had to pay to see your recordings i would not have bought"

"if amaxon can just send a new battery i'd be happy to try a new one but i am not paying out for a replacement battery as other people seem to have done after just over a month of use!"

"very disappointed in this"

"i called support and they ran me through all of the checks and told me it was a firmware problem and they would fix it in the next couple of days"

"not massively impressed as we bought 3 outdoor cameras 2 indoor and the ring 3 doorbell and the alarm system"

"tried talking to the community help as this is what ring really on to sort out their problems if you have to hunt forums for answers or rely on the community to solve problems it will get zero marks in my opinion"

"i will return it back!"

"the initial software updates took the better part of 30 minutes rather than just several but even after that there was still no live view failed to connect "

"the only downside is that it sometimes takes too long for the recorded videos to be viewed on my iphone"

"e no literature on anything about actually using the product it's pretty much all trial and error or having to fone services when you can't find the answer on troubleshooting a bit more written info would go an awful long way to make every process easier"

"very slow and streaming drops out all the time"

"the motion triggered video saved to the cloud is choppy and pixelated good luck identifying the criminal if a crime really happens"

"i can’t rate any of the features as it only worked for around 2 hours so i am unable to comment on them"

"dislike constant notification sounds lounge cant disable?"

"according to the device health report everything's fine clearly rubbish pity its quite neat so i'm giving it another chance by assuming this one's duff and ordering a replacement"

"the unit itself is a very cheap build hence the cheap price"

"waste of time"

"shame as this could be fantastic baby monitor if working properly"

"even more disappointing is that now looking through the reviews again others seem to have had the same issues with this product"

"very poor spec and low value for money"

"how are you supposed to charge the camera when no plug is supplied"

"same when it rains camera easily obscured by raindrops"

"the app is clunky and unintuitive"

"not sure if i’ve been unlucky or there’s a problem with some cameras batteries but they do the job well when working"

"after being broken into last summer we were advised to get "ring""

"it states you can use it inside looking outside but the motion detectors dont work through windows"

"i spoke to ring and they exchanged the battery cam with the wired version and this is much better"

"app settings are complicated to turn on off change lack of geolocation home away makes the app tedious to use "

"however i have not been able to get it to work with alexa after going into the alexa app and setting it up it keeps saying the code that was sent me is wrong and out dated"

"if you value your privacy and security and would prefer your personal data and camera feed information not to be sold to the highest bidder please avoid these cameras"

"the device is battery powered but cannot be charged directly: you have to remove the battery and connect to a usb charger cable provided but no charger "

"returned unfortunately"

"we had a few other issues during set up but i think this may be pilot error or a wifi connection issue"

"its a 2nd camera we order first we thing a faulty camera and 2nd one doing same thing"

"returning to ring"

"but lasted about 3 months before i had to charge it"

"email very frustrated i would think twice about buying one"

"but next day its stopped working again it dont record and cannot see tbe live view as well but on app its its online"

"i mounted it where it’ll be slightly protected from the elements as i wouldn’t really trust it to last very long if it was exposed to getting rained on regularly etc"

"it’s also disappointing they have not supplied a 360 deg mount for the outside"

"one is useless without the other!"

"read the reviews after i bought two ring new stickup battery cameras to find that all the issues i had experienced of very poor wifi connection despite being in the next room to the access point lack of motion detection and not working through glass windows were all known issues with this device"

"besides the issue the quality of the video was highly unimpressive during the day time"

"only slight niggle is when wi fi is off it sometimes doesn’t reconnect"

"do not select this option as it appears to disable the camera completely and you will have to reinstall it using the outdoor installation option wherever you intend to use it"

"i read mixed reviews on this and so i was a little apprehensive"

"tried talking to the community help as this is what ring really on to sort out their problems if you have to hunt forums for answers or rely on the community to solve problems it will get zero marks in my opinion"

"the router is on the ground floor if i take the camera upstairs directly above the router then the signal is extremely weak and the video is grainy and freezes"

"absolutely disgraceful"

"a constant record function wouldn't go amiss"

"this is particularly annoying when you are not even paying to record"

"it appeared as if it was actually 'dead'"

"i even contacted ring support regarding obtaining an external power supply unit who initially offered to exchange both cameras for the powered version only to retract that offer after they realised they didn’t supply the powered version from ring directly to the uk despite making them aware amazon uk were selling the item"

"motion detection is also very delayed and bear in mind thus does not depend on the speed of your internet connection as they will argue"

"while i can see that the app does indeed tell me the outdoor camera's have a poor signal i can only assume that must be down to subpar wifi transceivers in these things as i can use any other device i own stood riught next to the cameras without issue and wifi analysis shows my phone getting 50mbps+ right next to each camera ring claim they only need 1mbp s "

"what a load of rubbish lose connection all the time even though they are writhing 15ft of the wifi extender just about given up with these as a waste of money"

"the monitoring and data storage subscription is not in reality hugely expensive at £80 per year and covers all associated ring products"

"i have a ring doorbell so this was super easy to add on it took me about two minutes straight from the box in fact took longer to get the box open!"

"the body offers absolutely no protection for the lens so when it rains the lens gets droplets on it and you can't see a thing anyway"

"product is great but not much range of movement once attached to the wall though"

"i have a ring pro doorbell that works no problem and it’s almost 10m from the router so not an issue with my wifi set up"

"battery lasted barely 2 weeks and takes a long time to charge leaving you to need either a second battery or without protection for a time"

"it works sometimes just long enough for you to think it's ok but then drops off the network"

"shame as i wanted the ring doorbell next but now will give them a miss"

"plus you can't do time lapse like you can do on the older stick up cams"

"i already own a ring alarm system and 2 indoor cams and already have a subscription and was reasonably happy with it"

"then the app connected but then said it couldn't complete setup"

"otherwise it’s really not worth it"

"motion sensing options poor only 3 zones"

"prodect is not great and when we call ring support line they cannot answer our question why camera stop recording"

"still didn't work"

"dislike constant notification sounds lounge cant disable?"

"negatives: very inconsistent i get impression once working they’ll be of value but to protect your home it’s something of concern to have so many issues straight off the bat"

"i have no problem with my nest smoke alarms or my nest thermostat so if the replacement is also unfit for purpose i shall be buying a nest camera!"

"received today previously opened box with seal sticker cut"

"even when it was on line motion detection was flaky for instance it completely missed the postman but when i opened the door two minutes later motion is captured?"

"update contacted ring about water inside the camera found them to be extremely unhelpful even after sending 3 pictures of a camera full of water"

"only slight niggle is when wi fi is off it sometimes doesn’t reconnect"

"i did also have problems with the live view feature it just would not load a live feed after having the camera for a couple of days"

"the visitor or postman would have to be very patient and wait if this was to work because the delay was so long"

"really irritating and rendering the camera completely pointless until a time where i can get a ladder"

"the second my father's took me hours as his was doing a similar thing the app just hanging when trying to connect"

"i have ring doorbell and this is my second camera to cover rear of the house i like that it has good picture quality but there are small hiccups delays loading videos following motion detections every now and then it is not great for £90 product"

"disapointed because it will not work with my home hub contactd amazon and they were supposed to ring me back to get it working but they didnt"

"to try to prove them wrong i set up a dedicated ap just for them but i can't connect them to it because it's impossible to change the wifi settings"

"this little stick up cam isn't really in the same league as the other ring products it stopped working after 5 months and ring support in the passed has been pretty good but this time i waited on the phone for an hour before giving up"

"item does not work very well does not connect to my alexa and computer after reading some of the reviews for this item its not a good sell sorry"

"e no literature on anything about actually using the product it's pretty much all trial and error or having to fone services when you can't find the answer on troubleshooting a bit more written info would go an awful long way to make every process easier"

"i couldn’t rate it higher"

"well after 3 months cam started switched off self and won't work until i will not take out and put back in battery battery is still charged on 90% and lowest i had 48% and still switched off self i tried reach ring support but not luck!"

"the ring lineup has a good range of products for different needs and with the new ring stick up cam making your home more secure and never been easier"

"update december 2019 camera is now working fine turns out every time it is on the same wifi stream as the ring doorcam2 it has a conflict and will not allow us to connect for live view or notify us of movement"

"only down side is the motion detection doesn't always capture everything at the front as we've had letters in the door but nothing having registered on the system"

"the only gripe i have with this camera is the privacy zone anything behind your set privacy zone s will still trigger the motion detection which is very annoying!"

"we do have other ring products that work fine just the stick up cam with power cable that is unusable"

"it is disappointing that alexa cant be used to make up for the native deficiencies in these cameras monitoring on off etc etc despite coming from the same amazon stable"

"prodect is not great and when we call ring support line they cannot answer our question why camera stop recording"

"for the same signal strength sometimes it will connect to a phone for viewing and sometimes it will refuse"

"i find this ridiculous"

"however all was not good"

"a replacement from ring had exactly the same issues"

"if keeping or sharing of video not allowed "

"otherwise there's no point"

"do not buy these cameras they do not work"

"mine looks out of my drive across the end of a cul de sac so i get some alerts due to cars in the road but they are not enough to bother me"

"they don’t work"

"because of the delays with communications coming from the ring side i was informed by ring support that i was being "limited to 20 minutes""

"i work in it so was expecting the next level of troubleshooting but i was told to phone back in 24 48 hours if it still isn't working?"

"one of my concerns was that it would only work if i was connected to the local wi fi but that's not the case"

"e no literature on anything about actually using the product it's pretty much all trial and error or having to fone services when you can't find the answer on troubleshooting a bit more written info would go an awful long way to make every process easier"

"these are not new units"

"problems tring to get working and intermittently failing"

"the motion sensor isn’t great and while only 3m from the router the wifi connection was poor"

"no weather shielding of power plug"

"the same happens if i take it the other side of a 100mm brick wall"

"but it's surprisingly awful"

"with no wires this product is great for being able to put anywhere really on a high shelf for example is where i have mine"

"only hitch was the length of time it takes to charge the battery and update the software but once that was done it works really well"

"but as you can see the camera is foggy and so useless outdoors in uks climate"

"want ring smoke detectors next 👍 updated 22"

"i have no problem with my nest smoke alarms or my nest thermostat so if the replacement is also unfit for purpose i shall be buying a nest camera!"

"although i'm now pleased with it there's still some issues making ring look a bit amateurish"

"bit of a rip off really you have so long and then you have to pay a prescription each month rip off would not buy again"

"two way talk i use it as a door bell no wires so it doesn't need a feed"

"this camera isn’t coming down!"

"this ring device has never worked i can’t get it to connect to internet due to ill health i’ve had it too long to return it it’s been put on the wall at my front door not connected just an ornament don’t buy this useless item bitterly disappointed"

"the ability to invite other people to view the feed so that they can pop round if they see anything untoward whilst you are away has not been fully tested and applied that is the only drawback for me"

"these cameras have two main faults 1 you can not set the motion range further than 10 15 feet from the location of the camera these do not have the same motion technology as the ring doorbell with can be manually adjusted and extended all you get here is a "motion sensitive" bar that you slide and when on max only gives you around 10 15 feet or range very poor"

"the device is battery powered but cannot be charged directly: you have to remove the battery and connect to a usb charger cable provided but no charger "

"i would basically say that if you want a deterrent then it’s an expensive option"

"many bought then returned or taken down due to poor image quality battery life or push notifications"

"what a load of rubbish lose connection all the time even though they are writhing 15ft of the wifi extender just about given up with these as a waste of money"

"amazon not allowing me to upload any image or video not sure what is happening so can't prove my point"

"product is fine the only real fault is the lack of information received i"

"not just get the notification"

"basically you'll be fine with this for as long as you don't leave your house"

"the router is on the ground floor if i take the camera upstairs directly above the router then the signal is extremely weak and the video is grainy and freezes"

"but given that it was not stated and it is such an obvious feature which has been witheld to induce customers to spend more with ring makes me question whether i would want to invest into a ring system"

"trouble to connect have to pay a monthly charge for access rubbish do not buy rubbish do not buy rubbish do not buy will not connect to my wifi i have excellect wifi do not buy this load of rubbish will not connect to wifi terrible product will not connect again has not connected all day will not connect"

"suspecting a faulty unit i had amazon send another and the replacement had exactly the same issues"

"it states you can use it inside looking outside but the motion detectors dont work through windows"

"anyone around primrose hill london have same problems"

"the problem is with the battery life which is nothing like as advertised"

"my area does not have fibre broadband yet but if the other 2 £20 something cameras work with the connection i have now i just dont understand why this one could not"

"no internal storage and requires the cloud subscription at a very reasonable price"